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Terms and conditions of use 

Every product on sale in this site is guaranteed by the Italian Legislative Decree No. 185 of the 22.05.99. You can avail of the right to withdraw your order by returning the acquired product within 10 (ten) days of receiving it. Our staff will be happy to assist you in replacing or substituting the acquired product. 

For more details don't hesitate to contact us.


FURTHER INFORMATION REGARDING THE RIGHT TO WITHDRAW
Online sales can be compared to distance sales and therefore subject to the Italian Legislative Decree No. 185 of 22.05.99 "Implementation of the EEC directive No. 97/7/Ce regarding the protection of the consumer in matters concerning distance contracts". The right to withdraw is available up to 10 (ten) days from the delivery date.
Terms of the right to withdraw. Any customer who intends to assert hisher right to withdraw an order must send, within 10 (ten) days of receiving the product, a registered letter with with delivery notice. The letter must indicate: the intention to avail of the benefits allowed by the law, the name of the relative product, the number of the order and the information relative to the customer's Bank Current Account (Bank name, branch office, A/C No.). Our address is:
Giulio Lucarini Terrecotte tradizionali di Cortona Via Nazionale, 54 52044 Cortona (AR) Italy

Otherwise, the customer can send:
a) a telegram within 10 (ten) days of the delivery date, to the aforementioned address
b) a fax within 10 (ten) days of the delivery date to Giulio Lucarini Terrecotte tradizionali di Cortona Via Nazionale, 54 52044 Cortona (AR) Italy indicating the same details as in the aforementioned registered letter.
In cases a) and b), the aforementioned communications - telegram or fax - must be confirmed within 48 hours of their being transmitted, by sending, to the above address, a registered letter with delivery notice. In order to be reimbursed, the customer must return the relative product, by post, to the aforementioned address within 10 (ten) days of the delivery date.
ATTENTION: the product must be returned in perfect order. If it has been in any way damaged, it will not be possible to substitute it. The customer must include with the product being returned, the delivery docket that was attached to the package on delivery.
Reimbursement:
Within 30 (thirty) days of receiving communication from the customer wishing to assert hisher right to withdraw, Giulio Lucarini Terrecotte tradizionali di Cortona will arrange for the reimbursement to be made by Bank Draft. The reimbursement will be solely for the price of the item in question: other costs regarding the consignment and delivery will not be reimbursed and will be charged to the customer.